books
Showing 1–15 of 47 results
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Books, Business books
1001 Ways to keep your customers coming back
Imagine having the customer-service secrets of the world’s most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you’ll discover the secrets to:
·Creating products/services tailored to your customers’ needs
·Recognizing and rewarding your most profitable trophy customers
·Using three kinds of guarantees to build customer trust
·Turning first-time customers into frequent buyersSKU: 4890 -
Books, Business books
101 things I learned in business school by Michael W. Preis
101 THINGS I LEARNED® IN BUSINESS SCHOOL will cover a wide range of lessons that are basic enough for the novice business student as well as inspiring to the experienced practitioner.
The unique packaging of this book will attract people of all ages who have always wondered whether business school would be a smart career choice for them. Judging by the growing number of people taking the GMATs (the entrance exam for business school) each year, clearly more people than ever are thinking about heading in this direction.
Subjects include accounting, finance, marketing, management, leadership, human relations, and much more – in short, everything one would expect to encounter in business school.
Illustrated in the same fun, gift book format as 101 THINGS I LEARNED® IN ARCHITECTURE SCHOOL, this will be the perfect gift for a recent college or high school grad, or even for someone already well-versed in the business world.
SKU: 4931 -
Books, Business books
360 Degree Leader by John C. Maxwell
Welcome to The 360° Leader. People who desire to lead from the middle of organizations face unique challenges. And they are often held back by myths that prevent them from developing their influence. Dr. Maxwell, one of the globe’s most trusted leadership mentors, debunks the myths, shows you how to overcome the challenges, and teaches you the skills you need to become a 360° leader.
If you have found yourself trying to lead from the middle of the organization, as the vast majority of professionals do, then you need Maxwell’s insights. You have a unique opportunity to exercise influence in all directions—up (to the boss), across (among your peers), and down (to those you lead). The good news is that your influence is greater than you know.
Practice the disciplines of 360° leadership and the opportunities will be endless . . . for your organization, for your career, and for your life.
SKU: 4916 -
Books, Relationship books
A Love Worth Giving by Max Lucado
Finding it hard to love? Someone in your world is hard to forgive? Is patience an endangered species? Kindness a forgotten virtue? If so, you may have forgotten a step — an essential first step. Living loved.
God loves you. Personally. Powerfully. Passionately. Others have promised and failed. But God has promised and succeeded. He loves you with an unfailing love. And his love — if you let it — can fill you and leave you with a love worth giving.
SKU: 5005 -
Books
A Peacock in the land of penguins by Barbara “BJ” Gallagher Hateley
A Peacock in the Land of Penguins echoes the dilemma facing businesses across the country — how to manage the increasing diversity of the workforce and how to capture the talent, creativity, energy, and commitment of all employees. Written in a charming, engaging style, the book is a fable about a peacock who struggles to be itself while surrounded by penguins. Can these seemingly opposite birds work productively together? This new, expanded edition of the international bestseller will help managers understand and maximize the potential of their workforce.
SKU: 4898 -
Adult books, Books
A Voice in the wind (Mark of the Lion series 1) by Francine Rivers
This classic series has already inspired nearly 2 million readers, but both loyal fans and new readers will want this 20th anniversary edition of a Christian classic, which includes a foreword from the publisher, a letter from and Q & A with Francine Rivers, color map, an illustrated glossary, and discussion questions suitable for personal and group use.
The first book in the bestselling Mark of the Lion series, A Voice in the Wind brings readers back to the first century and introduces them to a character they will never forget―Hadassah. Torn by her love for a handsome aristocrat, this young slave girl clings to her faith in the living God for deliverance from the forces of decadent Rome.
SKU: 4949 -
Adult books, Books
Africa Rising
With more than 900 million consumers, the continent of Africa is one of the world’s fastest growing markets. In Africa Rising, renowned global business consultant Vijay Mahajan reveals this remarkable marketplace as a continent with massive needs and surprising buying power.
Crossing thousands of miles across the continent, he shares the lessons that Africa’s businesses have learned about succeeding on the continent…shows how global companies are succeeding despite Africa’s unique political, economic, and resource challenges…introduces local entrepreneurs and foreign investors who are building a remarkable spectrum of profitable and sustainable business opportunities even in the most challenging locations…reveals how India and China are staking out huge positions throughout Africa…and shows the power of the diaspora in driving investment and development.
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Recognize that Africa is richer than you think
Africa is richer than India on the basis of gross national income (GNI) per capita, and a dozen African countries have a higher GNI per capita than China. -
Aim for Africa Two
Opportunities exist in all parts of the market, particularly the 400 million people in the middle of the market. -
Find opportunities to organize the market
From retailing to cell phones to banking, companies are succeeding by building infrastructure. -
Develop strategies for the most youthful market in the world
Companies are recognizing opportunities from diapers to music to medicine in a market growing younger every day. -
Understand that Africa is not a “media dark” continent
From Nollywood to satellite to broadband, media is exploding on the continent. -
Recognize the hidden strength of the African diaspora
The African diaspora brings resources and knowledge to African development and expands the African opportunity beyond the continent. -
Build Ubuntu markets
Create profitable businesses, sustainable growth, and social organizations by meeting basic human needs
SKU: 4908 -
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Adult books, Books
An Echo in the Darkness (Mark of the Lion series 2) by Francine Rivers
This classic series has inspired nearly 2 million readers. Both loyal fans and new readers will want the latest edition of this beloved series. This edition includes a foreword from the publisher, a preface from Francine Rivers and discussion questions suitable for personal and group use.
#2 An Echo in the Darkness: Turning away from the opulence of Rome, Marcus is led by a whispering voice from the past into a journey that could set him free from the darkness of his soul.SKU: 4951 -
Adult books, Books
As Sure as the Dawn (Mark of the Lion series 3) by Francine Rivers
This classic series has inspired nearly 2 million readers. Both loyal fans and new readers will want the latest edition of this beloved series. This edition includes a foreword from the publisher, a preface from Francine Rivers and discussion questions suitable for personal and group use.
#3 As Sure As the Dawn: Atretes. German warrior. Revered gladiator. He won his freedom through his fierceness . . . But his life is about to change forever.SKU: 4953 -
Books, Business books
Before you quit your job by Robert kiyosaki
The tenth book in the series provides firsthand accounts of the author’s startup companies, what he learned from his successes and failures, and other topics a reader needs to know in order to start a company and quickly develop it.
10 Real-Life Lessons Every Entrepreneur Should Know About Building a Multi million-Dollar Business
SKU: 4844 -
Books, Christian books
Break Out!: 5 Keys to Go Beyond Your Barriers and Live an Extraordinary Life
God created us to leave our marks on our generations. Every person has seeds of greatness planted within by the Creator. When life weighs upon us, pushing us down, limiting our thinking, labeling us in negative ways, we have what it takes to overcome and rise above into the fullness of our destinies. In his dynamic, inspiring and faith-building new book, BREAK OUT: Five Ways To Go Beyond Your Barriers and Live an Extraordinary Life, best-selling author Joel Osteen provides practical steps and encouragement for creating a life without limitations. This book will help readers break out and break free so they can believe bigger, increase their productivity, improve their relationships and accomplish their dreams. Osteen’s uplifting message focuses on moving beyond barriers by:
- Daring to believe that the best will happen for us
- Adopting an irrepressible “break out” attitude
- Making room for increase
- Praying bold prayers
- Following God’s plan beyond our circumstances
Filled with faith and inspiration, BREAK OUT challenges readers to have a new perspective, to let nothing hold them back, and to reject any labels that might limit them. Osteen inspires and encourages with the message that our first break outs must occur within our own minds: “When you break though in your mind, believing you can rise higher and overcome obstacles, then God will unleash the power within that will enable you to go beyond the ordinary into the extraordinary life you were designed to live.”
SKU: 4980 -
Adult books, Books
Bridge to Haven by Francine Rivers
To those who matter in 1950s Hollywood, Lena Scott is the hottest rising star to hit the silver screen since Marilyn Monroe. Few know her real name is Abra. Even fewer know the price she’s paid to finally feel like she’s somebody.
To Pastor Ezekiel Freeman, Abra will always be the little girl who stole his heart the night he found her, a wailing newborn abandoned under a bridge on the outskirts of Haven. Zeke and his son, Joshua―Abra’s closest friend―watch her grow into an exotic beauty. But Zeke knows the circumstances surrounding her birth etched scars deep in her heart, scars that leave her vulnerable to a fast-talking bad boy who proclaims his love and lures her to Tinseltown. Hollywood feels like a million miles from Haven, and naive Abra quickly learns what’s expected of an ambitious girl with stars in her eyes. But fame comes at an awful price. She has burned every bridge to get exactly what she thought she wanted. Now, all she wants is a way back home.
In this riveting and highly anticipated tale of temptation, grace, and unconditional love, New York Times best-selling author Francine Rivers delivers big-canvas storytelling at its very best.
SKU: 4944 -
Books, Business books
Built to last by Jim Collins
Drawing upon a six-year research project at the Stanford University Graduate School of Business, James C. Collins and Jerry I. Porras took eighteen truly exceptional and long-lasting companies and studied each in direct comparison to one of its top competitors. They examined the companies from their very beginnings to the present day — as start-ups, as midsize companies, and as large corporations.
SKU: 4848 -
Books, Business books
Crunch Point book by Brian Tracy
In business and in life, things seldom go exactly as planned. You’ve probably figured out how to navigate around the little bumps, but what about full-blown crises, the kind with the potential to derail a company or send your personal life spinning out of control? Crunch Point presents a series of proven, practical techniques for overcoming any setback that may come your way — on the job, at home, or anywhere in your life. In an accessible, no-time-to-lose format, success expert Brian Tracy gives you the motivation, techniques, and confidence to grab tough and urgent problems by the horns and solve them — quickly, decisively, and completely. Crunch Point reveals Tracy’s 21 proven ways to: * Take control of the situation * Stay calm and rational — even in a crisis * Communicate clearly, constantly, and authoritatively with the key people around you — the skill that can make all the difference between failure and success * Identify and remove all obstacles to resolving the problem * Deal with problems more effectively by handling them systematically instead of randomly or emotionally, as most people do * Develop unshakeable courage and super-high self-confidence * Generate cash flow when the crisis is financial in nature * Never lose focus on your customers, no matter how dire the situation may seem * Cut your losses, when necessary, and save time and money in the long run Each chapter offers a selection of problem-solving strategies, complete with powerful action steps you can take regardless of the nature or size of the problem. It’s inevitable: At some point, the you-know-what is sure to hit the fan. Dealing with a crisis may never be easy or pleasant, but with the universal problem-solving techniques presented in Crunch Point, you’ll have the confidence and skills to rise above whatever comes your way — and you’ll be the one everyone calls “great under pressure.”
SKU: 4912 -
Adult books, Books
Dare to dream by John. C. Maxwell
Everybody has dreams. They’re part of what makes us uniquely us. But not everybody knows how to make their dreams come true.
Let best-selling author and leadership expert John Maxwell guide you through proven ways to bring your dreams to life. Under his instruction and encouragement, you’ll discover ways to maximize your gifts to really make a difference and succeed in your personal dreams.
SKU: 4910
